Quality & Compliance

Our Pledge to Compliance

Conducting ourselves with integrity helps us earn the trust and respect of the people we serve.

Know the standards, and live by them. By knowing, understanding and acting in accordance with the applicable laws, each of us can serve as a role model.

Ask questions. You are expected to be familiar with the laws and policies that apply to your role. If you have questions, ask your manager or a member of the Legal or Compliance Division.

Raise concerns if you believe someone may be violating a law or policy. Retaliation for raising a concern in good faith is strictly prohibited.

Quality Assurance & Operational Excellence

Al Thuraya is complying with

national and international standards for Good Storage and Distribution Practices (GSDP) which are closely controlled through an effective and strong Quality Management System (QMS).

Written Standard Operating

Procedures (SOPs) covering all aspects of Quality Control Management (QCM) are in place to assess risks and take actions to solve and prevent incidents.

We take full responsibility

ensure the satisfaction of our customers as per current standards and regulations. To meet our challenges, we maintain a high level of technical capabilities through our professionals, experienced and adequately trained employees.

We welcome feedback

on how to further guarantee
customer satisfaction.

Our Certificates